Responsible Gambling
Keep gambling in perspective
We want play at ShelbyWin Casino to remain safe, enjoyable and within your means. Gambling is entertainment, not a way to earn money or solve financial problems, and every game carries a risk of loss.
Decide your spending and time limits before you begin. Use only money you can afford to lose, keep track of your play and take regular breaks. Do not chase losses or gamble while affected by alcohol, distress or depression. Balance play with the rest of your life.
Your account dashboard provides account history and transaction records so you can review your activity. If we identify patterns that may indicate harmful play, we may contact you, add restrictions or require a cooling-off period.
Signs that you may need help
Stop and seek support if gambling is taking more time or money than you can afford. Other signs include neglecting work, education or family, hiding your activity, borrowing or selling possessions to fund play, feeling restless when trying to stop, or experiencing guilt afterwards.
Gambling to escape anxiety or depression and continuing in an attempt to recover losses are also signs of harm. Acting early can protect your finances, relationships and wellbeing.
Cooling-off and self-exclusion
You can ask us to lock your account when you need a break or are concerned about your gambling. The available minimum periods are:
- 24 hours for cooling-off
- one month for self-exclusion
- six months for self-exclusion
During self-exclusion, you cannot access the account, deposit funds or place bets. We take reasonable steps to stop promotional material, and you must not try to open another account or sign in with different credentials.
Once activated, self-exclusion cannot be reversed before the chosen period ends. Your account will not reopen automatically afterwards. Contact Customer Support to request reactivation when the full period has expired.
Contact Customer Support to activate a cooling-off period or self-exclusion.
Protecting under-18s
Anyone under 18 must not gamble with us. Where the local age of majority is higher, that higher limit applies. We may request proof of age and identity at any time.
If we discover an underage account, we close it immediately and forfeit its winnings. Where possible, deposits are returned to the payment method used. Parents and guardians should monitor access and use parental-control software or other protective measures to restrict gambling services.
Independent support
Help is available from organisations that support people affected by gambling harm:
- GamCare provides free information, advice and support in the UK
- BeGambleAware offers independent support, advice and information
- Gambling Therapy offers free emotional support, advice and counselling in multiple languages
- Gamblers Anonymous is a fellowship for people working to recover from gambling addiction
- Responsible Gambling Council provides information and prevention resources
If you are worried about someone else, speak with them directly and encourage them to seek help. For privacy and data-protection reasons, we can act on an account restriction request only when it comes from the account holder.