Terms and Conditions

Accepting our terms

By registering with ShelbyWin Casino, you agree to these terms and our other policies. If you do not understand or accept them, do not register, play or claim winnings. We may amend these conditions, and a revised version takes effect when it is posted. Continued use means that you accept the changes.

Who may play

You must be at least 18 and have reached the age of majority in the place where you live, whichever age is higher. Online gambling must also be lawful in your jurisdiction. You may play only for personal recreation, on your own behalf and not for another person.

We do not accept players residing in Afghanistan, Cuba, Curaçao, Iran, Iraq, Israel, North Korea, Serbia, Sudan, Syria, United States of America or Yemen. This restriction applies to fiat currencies and cryptocurrencies. If you bypass a location restriction, we cannot guarantee a withdrawal or refund.

Your account and identity

You may hold only one account, and each person may register only once. The information you provide must be true, complete and current. We may ask for proof of identity and age at any time, restrict access while checks are completed or close an account when satisfactory proof is not supplied.

Our KYC checks can include additional procedures to confirm who you are. We may pause access, deposits or payouts while verification is completed. Documents must be genuine, and false personal data can lead to confiscation of deposits and winnings.

Deposits and withdrawals

Use only payment methods that belong to you. The name on a card or wallet must match the details registered on your account. Third-party payments and transfers are not permitted.

You must make at least one deposit before requesting a withdrawal. Every deposit must be confirmed and wagered once before its funds become available for withdrawal. We may carry out additional checks when processing a payment, and each payout is reviewed before confirmation. A withdrawal must return to the same payment method used for the deposit.

Bonuses and fair play

Promotions may carry their own eligibility, wagering, game, bet and expiry conditions. A specific promotion condition takes priority where it differs from our general bonus conditions.

Multiple accounts, collusion, chargebacks, false registration details, forged documents, technical exploitation and irregular betting can be treated as bonus abuse. We may cancel a bonus, confiscate related winnings, withhold a withdrawal, restrict future promotions, suspend access or close the account. Withdrawing a deposit before bonus wagering is complete removes the bonus and winnings obtained while it was active.

Suspension and closure

We may refuse registration, suspend access, exclude a player or close an account. During suspension or exclusion, we may withhold contested deposits, bonuses, payouts or other funds. If we end an account for a reason that does not otherwise permit deductions, the remaining balance will be returned within a reasonable time after amounts owed to us are deducted.

Where we reasonably believe these conditions were breached, we may refuse winnings and treat retained funds as compensation for damage. Suspected fraudulent payments may also result in blocked access, reversed payouts and recovery action.